Customer Service

Shipping & Delivery
  • Instock items will ship within 48 hours after the order is received.  We will send a shipping confirmation to the email address on file when the order ships and your credit card will only be billed for the items shipped.
  • A valid United States address is required for all deliveries.
  • We currently offer flat rate ground shipping based on number of items ordered. 
                 -Flat rate standard ground (4-7 Business Days) 5 items or less $5.95
                 - Flat rate standard ground (4-7 Business Days) 6 itmes or more $10.95
  • An additional handling charge will be applied to your order at the ratio of 15% of your merchandise total for Alaska and Hawaii.  The minimum charge is $7.
  • We regret that we are unable to accept and ship international orders outside of the 50 US states at this time.
Privacy & Security

This privacy policy sets out how Kahania Enterprises, LLC uses and protects any information that you give when you use this website. Kahania is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Kahania Enterprises, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@kahanianatural.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to sales@kahanianatural.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements
Kahania Independent Representative assisted Home Party sale

NOTICE OF CANCELLATION: You may CANCEL your Hostess party transaction without any Penalty or Obligation within THREE BUSINESS DAYS from the date listed as “Today’s Date” on your order form (FIVE DAYS for Alaska residents). If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. You must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. If you do not make the goods available to the seller and the seller does not pick them up within 20 days of date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under this contract. To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice, to Kahania Enterprises, LLC, P.O. Box 6165, Rochester, MN 55903 or email sales@kahanianatural.com NOT LATER THAN MIDNIGHT of the third business day following the date set forth above.

If your Independent Kahania Consultant is no longer active in their Kahania business or you are unable to reach them, your product can be returned to the company with proof of purchase and orginal receipt.  Please contact us on our website to request a Return Authoriization FOrm.

Internet Sale - No Kahania Independent Representative sale

Exchanges and refunds for new unused merchandise may be returned or exchanged within 90 days and 90% or more of the product must remain to qualify for return/exchange.  Product sets and collections cannot be seperated to return.  Full set must returned for exchange/return.  Free Hostess, incentives, bonus gifts and contest prizes cannot be returned or exchanged.  Please contact us on our contact page to request a Return Authorization Form.  Shipping costs are not refunded.  If you are returning a non-defective product you will be required to pay return shipping fees.  If you wish to exchange the minimum shipping fee applies for exchanges.  Please inclusde the original receipt or packing slip for returns.

If the product you received is not what you ordered you have 15 days from the date your product was placed to report the error to Kahania or your Independent Consultant.  Once the claim has been received and approved, we will, at your preference replace the profuct or issue a refund.  We will send a postage paid return label for you to return the wrong product to us or credit back shipping to you.  If you request a replacement product, we will ship it to you free of charge.

If you are working with a Kahania Independent Consultant and your product has been damaged due to shipping the defective or damaged merchandise must be reported to your Independent Kahania Consultant within 10 days of the shipping date to obtain a replacement.

If you ordered online and your product has been damaged due to shipping the defective or damaged merchandise must be reported to us via our contact page wiithin 10 days of the shipping date.  

You have 30 days from the date your kit was delivered to return your consultant sales kit for 90% of the original kit price please include original receipt or packing slip.  All returns must bein their original packaging and in saleable condition.  Please conact us on our website to request a Return Authorization Form. Shipping costs are not refunded.  you will be required to pay return shipping fees.

If you have any questions about product returns, back orders, discrepencies or anything else please contact us on our website and we will promptly follow up.

 

Payment, Pricing & Promotions
  • We accept all major credit cards, Visa, Mastercard, American Express, Discover and secure payments through Paypal.
  • Kahania Enterprises, LLC reserves the right at anytime to change promotions or substitutions within promotions if products are out of stock or unavailable.
  • Pricing of products will be clearly marked online as well as  any promotions.
Viewing Orders
  • You can view your order anytime by logging into your Kahania Account.
Updating Account Information
  • You are able to update your account information anytime by logging into your Kahania Account.